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Terms & Conditions 

 At Healthy Supplies, we write our terms and conditions as clearly as possible, and make them fair to you

Refunds and Cancellations

If it's our fault

If an item is damaged or defective, please contact us within 14 days of delivery. We will either refund you for the value of the item, or send you a replacement at no extra cost. Please retain all faulty items and their packaging to return to us. Without this evidence we cannot issue refunds or send a replacement. If an item cannot be kept for health and safety reasons, please take photographic proof of the damage so that we can view this.

If it's been lost in the post.

See "Delivery" below.

Please ensure that you input your delivery address correctly. We are unable to refund orders that are lost in the post due to mislabelling. We also are unable to cover the redelivery costs of such orders. Healthy Supplies accepts no responsibility if you enter an insufficient delivery address. Nor will we refund the postage cost of sending an order out to an insufficient or incorrect address. So please check your details fully before submitting an order.

We encourage customers to specify a delivery address where they are likely to be present to take delivery of their parcel, or where there is someone likely to be present who can take delivery on their behalf. Please make use of the 'Special Delivery Instructions' box at checkout to specify additional directions to your address or list a 'safe place' for your parcel to be left. Please don't request the courier phones you, as this is not a service provided by the couriers.

Please note that if you specify in the Special Delivery Instructions box something like 'Leave in wheelie bin', 'Leave outside front door' or 'Leave in communal hallway' which may lead to your parcel being stolen or destroyed, this will void your right to refund or replacement.

If you want to edit or cancel your order.

Order amendments:

  • If you have chosen the Trackable Courier delivery option and the order weight is under 25kg: You can add or swap items (if the price is the same or higher), providing that you contact us as soon as possible. Amendments will only be possible depending on the situation (Such as for example: We have the items in stock; you contact us before your parcel is processed), so please understand that we have to handle these requests on a case by case basis. Please note that adding items to your order will re-start the time scale for dispatch as laid out on our delivery page

  • If you live in an area where VAT doesn't apply, eg. Jersey, please email us after having ordered, and we'll be happy to refund your VAT costs.

    Cancellations:

    • If you decide to cancel your order (or part of your order) before it has been dispatched, a cancellation/admin fee will be charged. This will be 5% of the existing order total.

    If you change your mind upon receiving your order

    By law, you have a 14-day "cooling off" period which begins the day you receive your goods. You can send any goods back for a full refund, provided that they are unopened and in a saleable condition. Please contact us before returning an item. We’ll let you know the address to send them to, and we’ll process a refund for the goods when they come back to us. Please obtain proof of postage.

    These rules are also detailed on the government's Consumer Rights website.

    Delivery

    Please make sure you inform us if you have not received your order within 14 days of dispatch. See our delivery page for details of likely dispatch and delivery timescales.

    If your item has been delayed in the post, the course of action required depends on which postal method was chosen.

    Parcelforce

    Parcelforce are very reliable, and it is not expected that there will be any problems. You can choose Parcelforce for delivery in your basket by choosing the Trackable Courier Service option, and it is a good price. It's automatically chosen for heavier orders.

    Split Orders

    Some orders may be split into smaller shipments.

    Product Information

    We strive to offer full, accurate and up-to-date information on our website about everything we sell. Much of this information is given to us by the manufacturers and suppliers of goods. Sometimes ingredients and places of origin may change, and products may have been stored or produced in a facility where other allergens are present. Please read all labels and packaging before using what you purchase to ensure you have up-to-date information.

    Privacy

    We respect our customers' right to privacy, and will never share your details with a third party.

    Company Information

    Healthy Supplies Ltd is a limited company, reg. 6960233. Vat No. 976016309.

    Healthy Supplies Ltd is wholly owned by Brendan Fernandes, Caroline Fernandes and Dimitris Samantzopoulos.

    How to contact us

    We welcome feedback.

    You can email us using our contact form.

    You can also contact us in writing at:

    Healthy Supplies Ltd
    Unit 1
    South Coast House
    35 Chartwell Road
    Lancing Business Park
    Lancing
    West Sussex
    BN15 8TU


Home Page  >  Information  >  Terms & Conditions
 


         
Healthy Supplies are the health food specialists.

We test everything in our extensive range to ensure that our food is:
        Tasty
        Healthy
        Affordable
We have a no-nonsense approach to nutrition - believing in simple, high‑quality ingredients with no gimmicks.

Based in Sussex, we deliver throughout the UK and internationally.


(c) 2017 Healthy Supplies Ltd.       Delivery Information       Reviews       Contact us       Free Delivery for UK orders over £50
Dried Fruit
Dried Apricots
Prunes
Goji Berries
Dried Blueberries
Dried Bananas
Dried Apples
Nuts
Almonds
Brazil Nuts
Cashew Nuts
Pecan Nuts
Pistachios
Pine Nuts
Seeds
Sunflower Seeds
Pumpkin Seeds
Flax Seed
Hemp Seeds
Sesame Seeds
Melon Seeds
Spices
Chilli
Cloves
Coriander
Peppercorns
Star Anise
Turmeric
Superfoods
Quinoa
Goji Berries
Coconut Oil
Chia Seeds
Stevia
Teff
Healthy Snacks
Nakd Bars
Fruit Bars
Fruit Puree
Healthy Crisps
Soup
Muesli