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DELIVERY INFORMATION

UK orders

All of our orders are sent via a reliable, tracked courier service, and you will receive tracking details on dispatch. We offer free Economy delivery for mainland (non-chilled) UK orders over 49.

Economy, Free and Standard Tracked are all dispatched within 3-5 working days, though it is on average quicker than this. Standard, Express and Chilled options are delivered the next working day after dispatch by Parcelforce, while Economy/Free services are delivered by Hermes and should take two working days (but can take five, especially at busy times). With the Express delivery option, well dispatch what we can within 1-2 working days and send any out-of-stock items on to follow. Well contact you if were unable to dispatch the bulk of your order on time. Orders placed after midday or at the weekend or on a Bank Holiday will be processed the following working day. Saturday delivery is not possible. Please note exemptions to the above time scales apply to orders sent to Highlands & Islands postcodes, which may take an extra few days to arrive. We offer free delivery for these addresses over 100. Please note there is a different threshold for orders containing chilled items.

For all deliveries, we encourage customers to specify a safe place for delivery at checkout in the Special Delivery Instructions box, even if they think someone will be at home at time of delivery. Please note that if you do not specify a safe place, the courier may choose one on your behalf.

We expect our courier partners to have systems in place for a long time to come as a result of Coronavirus. Please note that couriers will not normally ask for a signature, and may not be able to enter buildings to drop off parcels in the manner they did previously. For more information, please see the following links:

Hermes - View

Parcelforce - View

International orders

We deliver to over 130 countries worldwide and Express and Standard options are available for these. We aim to dispatch Express orders within 3 working days, and the transit time thereafter varies depending on the country. European orders are delivered by Parcelforce International and their European partner GLS, while orders beyond Europe are delivered by DHL.

We have temporarily decided to halt deliveries to the European Union, due to delays and complications caused by Brexit, but we hope to resume this service as soon as we can.

Charges may be due once your order reaches the delivery destination. Please note that this is dependent on individual countries rules, and it is the customers responsibility to be informed of these and to pay them.

Packaging

It is our mission to drastically reduce our carbon footprint by operating in the most eco-friendly way possible. We re-use boxes, and those that can't be used to transport goods are turned into eco-friendly packaging. We use recycled paper, cardboard and paper tape, and no longer purchase plastic tape, bubble wrap or cling film; we will however occasionally re-use any that is sent to us.

Chilled Delivery

Our chilled delivery costs 7.99, this is at the highest end of our delivery charges and due to the additional special care that is required for chilled deliveries. We offer free delivery on chilled orders over 69. All orders are despatched with our premium courier Parcelforce. All products will be sent in appropriate packaging to ensure items are kept at the correct temperature during transit.

We operate a return and reuse policy with our chilled packaging. Please ensure you retain your chilled gel packs and chilled envelopes. Once you have made 8 chilled orders, please contact us and we will send you a returns label to return the chilled packaging back to us. The packaging will be disinfected and reused to minimise the environmental impact. We will always strive to deliver orders in a timely manner, however it is your obligation to supply a full and accurate address for delivery and to ensure there is someone present to accept the parcel and ensure the products are chilled immediately upon receipt. You absolve us of any liability for the condition of the products when there is a delivery problem due to an incomplete or inaccurate delivery address having been provided, or if the courier is unable to leave the order at the address provided, regardless of any instructions provided. You also acknowledge it is up to you to scrutinise all products received for any indication of not being fit to consume, and to let us know of any problems within 24 hours of receipt.

We highly recommend that you ensure someone will be present to take delivery of your order at the delivery address supplied. We will always email you with tracking details, to help you plan receipt of your parcel. If no one is present at the time of delivery, you assent to your order being returned to the couriers depot to await redelivery. This may mean that goods are not kept at optimum temperature, although our ice packs are great at keeping orders chilled for a few days. Please note that couriers are not currently required to obtain a signature, and may leave chilled orders even if nobody is present to take delivery. Although they will always endeavour to leave the parcel in the safest possible location, occasionally, in the absence of a secure place, it may be left somewhere visible to passers-by. Please note that we are not liable for parcels which go missing in these circumstances.

The 14-day cooling off period for products stored at an ambient temperature, during which you have the legal right to return unopened items for a refund, does not apply to chilled products. By purchasing from us you acknowledge and accept that your order may be held up on its way to you and that this may involve the goods being transported or stored in circumstances where they are not chilled as per the manufacturers guidelines, and you accept they are safe for those periods of time they are not stored below the recommended temperature.

Please note we may split chilled orders if something is out of stock or delayed.

About Healthy Supplies

Healthy Supplies is a small company based in West Sussex, near Brighton. Limited company reg. 6960233. Vat No. 976016309. Our address is: Healthy Supplies Ltd, 35 Chartwell Road, Lancing BN15 8TU.

Terms and Conditions

Click here for our terms and conditions page.


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