Contact our customer service team! We are based in Sussex and deliver to the whole of the UK.
Frequently asked questions
We have the answer to our most commonly asked questions here. If you cannot find the answer you are looking for here, please see below on how to contact us.
Frequently Asked Questions
Track an Order
Email
You can use the form below to send us an email. Email is our preferred method of communication, and our team here in Sussex respond quickly. We answer the emails before we answer the phones!
Please note we are working hard to despatch your orders. Wherever possible, please refrain from emailing and asking for an exact delivery date for your order. We are working 7 days a week, day and night to get the orders out. We are currently receiving large volumes of emails that are asking for exact dates. Due to the delays caused by Covid-19 we are not always able to provide exact information. Thank you for your understanding.
You can be assured that we always give helpful replies to emails, with proper answers to the questions rather than stock answers!
Note that if you have placed an order, you can also email us by replying to your order receipt!
Telephone
We recommend using email to contact us, either by using the form above, replying to your order receipt email, or using the email address service@healthysupplies.co.uk.
| To contact us by telephone. | We offer a freephone number for those who are unable to send an email. This goes through to our answering service. For the fastest response, please send an email using the form above. We answer emails quickly and give thorough replies! | 0800 689 1982 |
| For non-customer queries | E.g. if you are a supplier. | If you are a prospective supplier, please email using the form above. |
*** We do not have a call centre! ***
All emails go straight through to our warehouse in Sussex, and we deal with all phone calls quickly and efficiently - there's no call centre!
Our customer service and admin team are as follows:
- Gabriel McLaren: Customer Service Advisor
- Tina Manahai-Mahai: Company Owner
- Agata Rosinska: Company Owner
- Dimitris Samantzopoulos: Company Owner
Please note that all staff have to pick and pack orders, even the managers, so it is much better to email if possible as we are not always able to pick up the phone. If we are unable to answer the phone, please leave a message on the answerphone or use the form above to send an email to us using the form above. One of the above people will get back to you!
We believe that having a smaller customer service team is better for continuity, and means that you do not get passed around from department to department. In any case, we are only a small company consisting of around a dozen people!
Company Information
Healthy Supplies Ltd is a limited company, reg. 6960233. Vat No. 976016309. EORI: GB976016309000
Our Postal Address is:
Healthy Supplies Ltd
South Coast House
35 Chartwell Road
Lancing Business Park
Lancing
West Sussex
BN15 8TU
Healthy Supplies is based in a business unit with warehousing space in Lancing, West Sussex. Visitors are welcome, but please make an appointment before visiting!
Terms and Conditions
Click here for our terms and conditions page. | 
