Please note that if your parcel arrives open or damaged, and you are missing items from your order, we will require photographs of the parcel as you have received it.

If you do not wish to accept the parcel because of its condition, you can refuse it at the door and ask the courier to return it to us. Please take at least two photos clearly showing the parcel in this instance.

If you accept the parcel, please ensure you take at least two photos showing how the parcel arrived, paying particular attention to any parts of the packaging that were damaged. A photo of every item reported as damaged will also be required.

At the My Orders Screen you will find a form where you can enter all the information we need to get the issue sorted out.