All of our orders are sent via a reliable, tracked courier service.
Free delivery for all UK orders over £40.00.
| TRACKED ||We offer STANDARD TRACKED and ECONOMY TRACKED. Both are fast, hassle-free and very reliable couriers.|
- Reliable, tracked courier service for your peace of mind (we provide you with a tracking number).
- Free delivery for UK orders over £40.00.
- STANDARD TRACKED is always Parcelforce; ECONOMY TRACKED uses a range of couriers depending on the weight of the parcel.
- STANDARD TRACKED is a bit faster. All options are reliable tracked couriers.
- We normally despatch orders within 1-4 working days (less than 3 days on average), and will contact you if we don't despatch it within this time. If you require your order more quickly, we offer an URGENT delivery service (see the "URGENT" section below).
- After the order has been despatched, this service usually takes 1-2 working days. STANDARD TRACKED, using Parcelforce, delivers on the next working day following dispatch; ECONOMY TRACKED usually delivers within 2 working days but can take 3 days in some cases. You will receive a notification at the time of despatch.
- You can view your order status at any time.
- If you need your order in a hurry, please choose the URGENT option in your basket (described below).
Please note that exceptions may apply to orders placed in the Highlands and Islands - please see below. Please also see "Overseas Orders" for non-UK orders.
| URGENT ||
Urgent Order Service. If you need your order for a specific deadline, we encourage you to use this option. Please read the whole of this section if you are choosing urgent delivery.
With this option, we will despatch what we can within 1 or 2 working days by next-working-day courier, and send any out-of-stock items on to follow. We will contact you if we are unable to despatch the bulk of your order on time.
The price is £7.99 for most of the UK (though see "Highlands and Islands" below if you live in a remote area). Naturally, urgent orders are also tracked - you will receive a tracking number when we despatch your order. We use Parcelforce or UPS 24-hour service to despatch your order.
Orders placed after midday will be processed on the following working day.
Please note that working days are Monday to Friday, and that urgent Saturday delivery is not possible. Exceptions may apply to orders placed in the Highlands and Islands - please see below.
Please note that URGENT is only available for UK orders.
Delivery is calculated on weight and value, at cost price. Free Delivery for orders over £40.00
We don't make a profit on delivery, and we have a very up-front approach to delivery pricing. We do not hide delivery costs in the costs of the goods or show totals without delivery costs. We are very competitive when grand totals, inclusive of delivery, are compared.
Delivery costs are shown and included in the basket as you go along, so you can see the full total before you checkout. Prices are fully inclusive of any VAT - no hidden charges!
Highlands and Islands, and other Exceptions
We welcome our customers from the Highlands and Islands (including Northern Ireland). For some heavier orders, we must use a courier. These couriers charge extra for orders to the Highlands and Northern Ireland. This price will be shown in the basket once a delivery postcode has been entered at the checkout.
Please note that orders to the Highlands and Islands (including Channel Islands) may take an extra day to arrive.
Orders over 25kg may cost more than £4.99 to deliver.
We also deliver to all EU countries. Please select the country in your basket to see the delivery price for your particular order. Overseas (non-UK) orders may take up to 10 working days to deliver following the date of despatch.
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