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  36,606 reviews on  
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Frequently Asked Questions

 

We've gone ahead and answered our most frequently asked questions, either start typing your query into the bar below or scroll down and click for the answers!

  • Ordering

  • How do I place an order?

  • Can I cancel my order?

  • Can I specify delivery instructions?

  • Can I change my delivery address?

  • Can I add items to my order?

  • How do I know if a product is allergen-free?

    Allergy Tag Description
    Naturally Gluten-Free: Products in which you wouldn't expect to find gluten, such as fruit, seeds and nuts. These products have not been tested for gluten so may contain traces.
    Guaranteed Gluten-Free: These products are packed in a contained environment free from gluten.
    Vegetarian: The product contains no meat products or meat by-products.
    Vegan: The product contains no meat products, dairy, egg or any other animal sourced ingredients although they may be packed and processed in an environment that handles these allergens.
    Fairtrade: These products are certified fairtrade.
    Dairy-free: Products that do not contain dairy.

    If you have any severe allergies or intolerances and are not sure if a product is suitable for you, please ask us here. We recommend you contact us before you buy if you are unsure if a product is suitable for you.

  • Can I place an order for collection?

  • Do you sell GM products?

  • My Account

  • How do I register for an account?

  • Help! I can't log in!

  • How do I speak to someone?

  • Delivery

  • Where is my order?

  • What happens if I'm not in when my delivery arrives?

  • My parcel says 'delivered' but it's not here

  • When will I get my parcel?

  • Help! I only received half/part of my order - where's the rest?

  • How are your orders packaged?

  • How long will my order take to arrive?

  • My order is damaged, how do I get a replacement?

  • How do I return an item?

  • What is the country of origin of this item?

  • Why do you still use plastic in your packaging?

  • Promotions

  • What is your multi-buy offer?

  • My discount code isn't working!

  • I've already placed my order but I've forgotten to add the discount code or the free gift?

  • How can I buy a Healthy Supplies gift voucher?

  • How can I use my Voucher, Discount, or Offer?


Customer Reviews on Trustpilot

Read about how much our customers love Healthy Supplies
Iven Yunis
I just love this cheese it is great for cooking especially when included in an omelette. Also great ...
William
Order promptly received and no messing about, one tub already used in the cellars 🤩
Rebekah
I mix my own high-protein, high-fibre, low-sugar muesli. I use oats, oat bran, almonds, flax seeds, ...
Lee Jeffries
Love Healthy supplies, best quality I have come across.And I know with every order I am helping the ...
Mary Blee
It’s so important to find a high quality , reliable, honest whole foods supplier and healthy suppl...